Contact support
Email contact@softutopia.com. Please include your app version, device model, iOS version, preferred language and a short description of what happened. Do not email passwords, private documents, voice recordings or complete household records.
Before contacting us
- Confirm that your internet connection is working.
- Close and reopen Baytuna, then try the action again.
- Check that you are signed into the intended household.
- Review camera, microphone, photo, notification or Face ID permissions in iOS Settings when the affected feature needs them.
- If synchronization is delayed, wait briefly and pull to refresh before repeating a change.
Notifications
Baytuna asks for notification permission only after an explanation and your action. If reminders do not appear, review Settings → Notifications inside Baytuna and the Baytuna entry under iOS Settings → Notifications.
Invites and household access
Household invitations are intended for people you trust. If a code or QR invite does not work, ask the owner to generate a new invitation and confirm that you are using the correct signed-in account.
Account deletion
You can start deletion inside Baytuna under Settings → Account → Delete Account. A household owner must first transfer ownership to a signed-in adult or choose to delete the household. See the account-deletion page for the complete flow.
Privacy and legal
Read the Privacy Policy for details about information processing and the Terms of Use for the rules that apply to the service.